With decades of expertise in customer and employee experience, Material partners with Medallia to create, launch and run flexible enterprise-wide measurement programs built for scalability and longevity.

Material and Medallia have designed and implement outstanding customer and employee programs for some of the largest and most recognizable brands across the industry spectrum, from retail to food and beverage, property management, B2B, manufacturing, telecom, finance, healthcare and travel.

Anchored in a human-centric focus, we create feedback mechanisms and action around in-store transactions, call centers, digital properties, B2B relationships and employee moments, identifying opportunities to learn from operational data to enrich survey feedback and enhance insights. Our certified solution architects and strategic program managers routinely integrate feedback with data warehouses, leading analytic tools, CRMs, HRIS and call-center software to inject history, behavioral actions, preferences and uncover insights quickly – enabling rapid action.